General terms and conditions of sale

These General Terms and Conditions of Sale (hereinafter " GTC ") are concluded between the company Jonquères d'Oriola Vignobles par actions simplifiée Jonquères d'Oriola Vignobles registered in the Perpignan Trade and Companies Register under number 800 141 723 with a share capital of 1.1,000, whose registered office is located at 3 rue du Château- 66200 Corneilla del Vercol (hereinafter " Jonquères d'Oriola Vignobles ") on the one hand, and any natural person aged 18 or over, or any legal entity acting for purposes that do not fall within the scope of its commercial, industrial, craft or liberal activity (hereinafter the " Customer ") on the other.

It is reminded that in application of article L 3342-1 of the Public Health Code, the sale of alcoholic beverages to minors is forbidden. As a result, only Customers over the age of 18 may order Products on the Website. By accepting these General Terms and Conditions of Sale, the Customer acknowledges that he/she is over 18 years of age and has the legal capacity to enter into this contract with Jonquères d'Oriola Vignobles.

Furthermore, it is recalled that alcohol abuse is dangerous to health and should be consumed in moderation.

Article 1 - Purpose

The purpose of these General Terms and Conditions of Sale is to govern the terms and conditions under which a Customer purchases a product on the website https://www.jonqueresdoriola.fr/ (hereinafter the " Website ").

Article 2 - Definitions

Order: refers to each purchase of one or more Products by a Client on the Web Site in accordance with the terms and conditions set out in these General Terms and Conditions of Sale.

Product or Products: refers to wines, spirits, as well as all food products (oil,

vinegar) marketed on the Website.

Website: refers to all the documents or pages connected by hypertext links, registered under the URL address www.jonqueresdoriola.fr , published by the simplified joint stock company Jonquères d'Oriola Vignobles. The director of the publication is William Jonquères d'Oriola.

Customer Service: refers to all the people in charge of handling any request from Customers (questions, complaints, returns, etc.), before, during and after the Order placed on the www.jonqueresdoriola.fr website.

Telephone number: 04.68.22.73.22

Contact form: shop@jonqueresdoriola.fr

Article 3 - Acceptance of the General Terms of Sale

By ticking the box " I acknowledge that I have read the General Terms and Conditions of Sale ", before validating the Order, the Customer accepts without restriction or reservation the content of these General Terms and Conditions of Sale, to the exclusion of any other document that may be issued by Jonquères d'Oriola Vignobles.

Article 4 - Prices

The price of the Products or Services is displayed in Euros on the Web Site, including all taxes. Shipping costs for the Customer's Order are not included in the price displayed and will be indicated to the Customer before the final validation of the Order.

Jonquères d'Oriola Vignobles reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of validation of the Order by the Customer.

Article 5 - Presentation of the Products on the Website

The Products sold on the Site are represented photographically. Jonquères d'Oriola Vignobles will do its best to ensure that this representation is as accurate as possible.

Jonquères d'Oriola Vignobles draws the Customer's attention to the possibility that the Customer's perception of the Product may not correspond exactly to the Product itself, without Jonquères d'Oriola Vignobles being held liable in any way whatsoever.

Article 6 - Availability of Products

The offers of Products are valid as long as they are visible on the Website within the limit of available stocks
. Information concerning the availability of the Products appears in real time on the Website. This
information is given as an indication and may be subject to error, corrected during inventories.
In the event of unavailability of the Product ordered and in accordance with the provisions of articles L 216 2 and L 216 3
of the French Consumer Code, the Customer has the right to be reimbursed for the price of the Product ordered within
the 14 days following his request by making his request directly to Jonquères d'Oriola Vignobles
at the following email address shop@jonqueresdoriola.fr, specifying the number and date of the Order
concerned

Article 7 - Ordering procedures

All Orders are placed on the Website.

For any Product Order, the Customer shall first select the Products and the quantity chosen, and insert them into his/her "Shopping Cart". Once the Customer has checked the contents of the Order in his/her "Shopping Cart", he/she shall confirm his/her Order by entering his/her personal details, having first read and accepted without reservation the present General Terms and Conditions of Sale in their entirety. It is specified that no

The order will not be validated and taken into account by Jonquères d'Oriola Vignobles if one of the "compulsory information" fields on the order form is not completed by the Customer.

The Customer undertakes to complete in good faith all mandatory fields in the registration forms, in particular his :

- Name

- First name(s)

- Full address

- Date of birth

- E-mail address

- Mobile phone

- Password

By registering, the Client certifies that :

- For individuals

- Be of legal age

- To freely dispose of one's consent.

- For representatives of legal persons

- To be legally entitled to bind the legal person

- Not be subject to a judicial recovery or liquidation procedure.

After confirming the content of the Order, the Customer will validate it by making a payment. The Customer acknowledges and accepts that this final validation of the Order and the associated "double click" imply irrevocable acceptance of the Order and the resulting payment obligation towards Jonquères d'Oriola Vignobles, subject to the limitations set out in these General Terms of Sale.

In accordance with Article L 223-2 of the French Consumer Code, it is specified that if the Customer does not wish to be contacted by telephone on the number communicated, which is necessary to ensure delivery of the Products by the carrier selected by Jonquères d'Oriola Vignobles, he/she may register on the list of opposition to telephone canvassing on the website www.bloctel.gouv.fr

Article 8 - Payment

8.1 Terms of payment

All Orders are payable in Euros. All payments are made by credit card on the Website.

For all Orders placed for Products on the Website, Customers shall benefit from a secure payment system service subscribed by Jonquères d'Oriola Vignobles with a service provider of its choice. The Order will thus be recorded and definitively validated as soon as the bank accepts the payment. If the transaction is not validated by the bank, for any technical or banking reason, the Order is automatically cancelled, and Jonquères d'Oriola Vignobles will immediately inform the Customer. No customer credit card data is stored on the website.

8.2 Default of payment

In accordance with articles 2367 and following of the French Civil Code, the Products are sold under reservation of title. In the event of total or partial non-payment of the Order on the due date, Jonquères d'Oriola Vignobles may reclaim the Products and cancel the sale at the Customer's expense and risk.

Article 9 - Delivery

9.1 Terms of delivery

The Products are delivered exclusively in Metropolitan France, excluding French overseas departments and territories. No Orders for Products to be delivered outside mainland France can be placed.

The Products are delivered to the delivery address located in Metropolitan France that the Customer has indicated during the Order process. All deliveries are made by a carrier selected by Jonquères d'Oriola Vignobles. In this context, the Customer is informed that the carrier will contact him/her to make an appointment for delivery. If the Customer is absent at the time of delivery, a new delivery will be scheduled with the carrier, and may be charged to the Customer according to the terms and conditions communicated by the carrier, which the Customer acknowledges and accepts.

If all or part of the information required to deliver the Products to the Customer proves to be incorrect, and obliges the carrier selected by Jonquères d'Oriola Vignobles to return the Products, it will be the Customer's responsibility to bear the costs and consequences.

9.2 Delivery times

Jonquères d'Oriola Vignobles makes every effort to respect the delivery times indicated to the Customer at the time of validation of the Order. All delivery times are calculated in working days and run from the date of final validation of the Order by Jonquères d'Oriola Vignobles. In any case, if no delivery time is specified at the time of the Order, Jonquères d'Oriola Vignobles undertakes to deliver the Order no later than 30 (thirty) days from the final validation of the Order.

Delivery times include the time required to process, prepare and dispatch the Customer's Order, plus the delivery time of the carrier, a third-party service provider. The Customer shall be informed by e-mail as soon as the Order is dispatched. Please note that delivery times may vary depending on the place of delivery of the Order, the quantity of Products ordered and their availability.

As the delivery is carried out by a third party service provider, delays may occur in relation to the times indicated to the Customer at the time of validation of the Order. In this case, the Customer may inform Jonquères d'Oriola, who will take all necessary measures to remedy the situation.

9.3 Transfer of risk and ownership

Jonquères d'Oriola Vignobles draws the Customer's attention to the fact that the Products ordered travel at the risk of Jonquères d'Oriola Vignobles. The risks relating to the Products are transferred to the Customer on the day of delivery, which is recognised as being in conformity and complete by the Customer.

The Products ordered remain the property of Jonquères d'Oriola Vignobles until full payment of the price by the Customer. In the event of non-payment by the Customer, Jonquères d'Oriola Vignobles reserves the right to reclaim the Products.

9.4 Approval of Products on delivery

Upon receipt of the Order, and before signing the delivery or transport note, the Customer must check the Order for conformity and quantity of the Product(s) ordered.

In the event that, upon delivery by the carrier, the Customer notices that the original packaging is damaged, torn or open, he/she must proceed with a scrupulous verification of the Products delivered. If it turns out that

the Products have been damaged, the Customer must refuse delivery of the package and note a reservation on the delivery slip. These reservations must be made in writing to the carrier at the time of delivery, or at the latest 72 hours after delivery.

Likewise, it is specified that all Orders are packaged and sealed with a piece of tape that acts as a warranty card. If the Customer finds that this tape has come unstuck, he/she must refuse the Order with the carrier.

In the event of reservations or refusal of an Order by the Customer at the time of delivery, it is the Customer's responsibility to inform Jonquères d'Oriola Vignobles by e-mail at the following address: shop@jonqueresdoriola.fr . The Customer must take care to specify the information relating to his Order, the batch number printed on the glass under the bottle, and any necessary reservations, in a detailed, legible and most precise manner possible. In this case, the Customer must then request a return from Jonquères d'Oriola Vignobles under the conditions defined in article 12.3 of these General Terms and Conditions of Sale.

After receiving the package and checking its condition, Jonquères d'Oriola Vignobles will contact the Customer to agree on the action to be taken in accordance with the provisions of article 12 of these General Terms and Conditions of Sale. If it is proven that the reservations are due to the fact that the package and the Products are severely damaged, Jonquères d'Oriola Vignobles will refund the Customer the price of the Products or make a new delivery of identical or similar Products, subject to availability. If the delivery does not quantitatively comply with the Order, Jonquères d'Oriola Vignobles will only refund the price difference between the Products ordered and those delivered, and only if the Products delivered are of a lower price than those ordered and paid for.

No reservations can be made in relation to the taste, appearance or freshness of the Products.

The cost of returning the defective Product, as well as the possible delivery of another Product, will be borne by Jonquères d'Oriola Vignobles.

Article 10 - Right of withdrawal

10.1 Scope of application

Concerning the Products marketed on the Website, the Customer has the right to retract and return the Product(s) during fourteen (14) clear days from the delivery of the Products in accordance with the provisions of article L 221-18 and following of the French Consumer Code.

In order to exercise his right of withdrawal, the Customer must notify Jonquères d'Oriola Vignobles of his wish to withdraw in accordance with the procedures defined in article 10.2 of these General Terms and Conditions of Sale.

10.2 How to exercise the right of withdrawal

To exercise his/her right of withdrawal, the Customer must notify Jonquères d'Oriola Vignobles of his/her intention to withdraw by email to shop@jonqueresdoriola.fr . On receipt of an authorisation to return the goods by email, the Customer must follow the procedure indicated to return the Product to the address mentioned on the delivery note.

In order to exercise the right of withdrawal regarding the Product(s), the Client must accept delivery of the Sales Order, contact Jonquères d'Oriola Vignobles and follow the withdrawal process as outlined in this section.

Jonquères d'Oriola Vignobles would like to draw the Customer's attention to the fact that the Products must be returned in perfect condition, in their original unopened and undamaged packaging, together with the invoice or delivery note. If this is not done, the Customer will lose his/her right of withdrawal and the Products will be returned at his/her expense.

 

The cost of returning the Products shall be borne by the Customer. Jonquères d'Oriola Vignobles is in no way responsible for the delivery of returned Products. In the event of non-receipt of the parcel or in the event of refusal to accept the parcel by Jonquères d'Oriola Vignobles for reasons relating in particular to the poor condition of the returned Products, the Customer must lodge a complaint with the carrier used at his own risk and use his insurance.

In accordance with the provisions of Article L 221-23 of the French Consumer Code, the Customer must return the Product(s) within fourteen (14) days of informing Jonquères d'Oriola Vignobles of his/her decision to withdraw.

10.3 Refunds

The return of all the Products ordered will result in a refund equal to the total payment made by the Customer, i.e. the purchase price of the Products and the delivery costs. In accordance with the provisions of Article L 221-24 of the French Consumer Code, Jonquères d'Oriola Vignobles undertakes to reimburse the Customer within a maximum period of fourteen (14) days from the date of collection of the Products by Jonquères d'Oriola Vignobles and according to the same terms of payment as those used by the Customer when placing the Order.

Article 11 - Legal guarantees

11.1 Legal guarantee of conformity

Jonquères d'Oriola Vignobles shall be liable for any defects in the conformity of the Product in accordance with articles L217-4 and following of the French Consumer Code.

The Customer has a period of two (2) years from the delivery of the Product to claim the legal guarantee of conformity. Defects of conformity that appear within a period of twenty-four (24) months from the delivery of the Product are presumed to have existed at the time of delivery, unless proven otherwise. The Customer is therefore exempted from proving the lack of conformity, which is the responsibility of Jonquères d'Oriola Vignobles.

In the event of a lack of conformity, Jonquères d'Oriola Vignobles will propose to the Customer the replacement of the Product(s) by one or more identical Products or by one or more Products of equivalent quality and price, subject to available stocks. In the event that the replacement of the Product(s) proves impossible, Jonquères d'Oriola Vignobles will reimburse the Customer for the defective Product(s) only.

11.2 Warranty for hidden defects

Jonquères d'Oriola Vignobles is bound by the legal guarantee against hidden defects under the conditions stipulated in articles 1641 and following of the Civil Code.

In the event of a warranty against hidden defects, the customer has the choice of returning the item and having the price returned, or keeping the item and having part of the price returned.

11.3 Implementation of legal guarantees

For any implementation of the legal guarantees, the Customer must make a written request to the Customer Service Department in one of the following ways, at the Customer's choice:

- by e-mail to the following address: shop@jonqueresdoriola.fr;

- by registered mail with acknowledgement of receipt to the head office of Jonquères d'Oriola Vignobles 3 rue du Château- 66200 Corneilla del Vercol.

In all cases, the admissibility of the Customer's request shall be subject to the transmission of a copy of the invoice for the disputed Product, the transmission of all information relating to the Order, the specification of the batch number concerned appearing on the bottom of the bottle, and a detailed explanation of the problem encountered.

It is specified that only returns of cylinders with a level higher than three quarters (3/4) of their initial filling can be processed.

The Customer Service Department will acknowledge receipt of the request and, if accepted, will inform the Customer of the procedures for returning the Products. Upon receipt of the Product by Jonquères d'Oriola Vignobles, if the guarantee is validated and the Product is indeed defective, the Customer will be reimbursed for the cost of returning the Product no later than thirty days following receipt of the Product by Jonquères d'Oriola Vignobles on the basis of the invoiced rate and on presentation of the supporting documents

If the Product is found not to be defective, it will be made available to the Customer within thirty (30) days of being informed of this (by e-mail or telephone), and against payment of the cost of return. To this end, Jonquères d'Oriola Vignobles will notify the customer by e-mail. In the absence of a response from the Customer within thirty (30) days following the first notification of the availability of the Product, Jonquères d'Oriola Vignobles reserves the right to destroy the Product concerned. No refund or compensation may be claimed by the Customer in this case.

11.4 Exclusion of guarantees

The following are excluded from the guarantee:

- Modified Products,

- Products not stored under normal conditions,

- Products that are subject to normal aging.

In this respect, the Customer's attention is drawn to the fact that all Products have their own characteristics and that, depending on the type of Product chosen, the shelf life and the conditions of storage before tasting are essential elements that may influence the optimal conditions of tasting, without Jonquères d'Oriola Vignobles being held responsible. It is therefore up to the Customer to be vigilant about the characteristics of the Product when placing the Order.

Article 12 - Customer service

For any request concerning the use of the products or the implementation of the legal guarantees, the Customer can contact the Customer Service by e-mail at shop@jonqueresdoriola.fr or free of charge by telephone at 04.68.22.73.22 from Monday to Friday from 8am to 12pm and from 2pm to 5pm.

Article 13 - Force majeure

Jonquères d'Oriola Vignobles shall not be held responsible for the non-performance of its obligations or for any delay in the performance of its obligations if they are attributable to a case of force majeure, and in particular, without this list being exhaustive, in the following cases fire, floods, total or partial strikes of postal services and/or transporters, wars, riots, attacks, epidemics/pandemics and quarantine, acts of God, shortages of raw materials, requisition, blockage of means of transport or supply.

Article 14 - Responsibilities

It is reminded that the choice and purchase of a Product are placed under the sole responsibility of the Customer. In this respect, it is the Customer's responsibility to ensure that the choice of Products corresponds to the use he/she wishes to make of them.

It is furthermore once again specified that the abuse of alcohol is dangerous to health and that Jonquères d'Oriola Vignobles shall in no case be held liable for any direct or indirect damage resulting from excessive consumption of the Products, and more generally, in disregard of health recommendations.

Article 15 - Content of the Website

Jonquères d'Oriola Vignobles takes all necessary steps to ensure the reliability of the information on its website, particularly with regard to information concerning the availability of Products. However, despite daily monitoring and updating, technical inaccuracies, typographical errors or omissions cannot be ruled out. Apart from cases where the right of withdrawal is exercised or the legal guarantee of conformity is implemented under the conditions set out in these General Terms and Conditions of Sale, Jonquères d'Oriola Vignobles may not be held liable in any way whatsoever on account of this erroneous information.

In any case, if a Customer notices this type of anomaly, he/she may inform Jonquères d'Oriola Vignobles by e-mail or via the contact form available on the website. Jonquères d'Oriola Vignobles will then proceed as soon as possible to modify this information.

Article 16 - Modification of the General Conditions of Sale

Jonquères d'Oriola Vignobles reserves the right to adapt or modify these General Terms and Conditions of Sale at any time. In the event of modification, the General Terms and Conditions of Sale in force on the day of the Order will be applied to each Order.

Article 17 - Personal data

Jonquères d'Oriola Vignobles' personal data protection policy aims to inform Customers of practices concerning consent, collection, use, storage, security measures, retention period(s), recipient(s) and sharing of personal data that the Customer is required to provide when using the Website, and in particular when purchasing a Product on the Website.

The provisions concerning the protection of personal data as derived from the French Data Protection Act of 6 January 1978 as amended by the European Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR") are available on the Website.

The Customer has the right to access, rectify and oppose any personal data concerning him/her. To this end, the Customer must contact Jonquères d'Oriola Vignobles directly by e-mail at the following address: shop@jonqueresdoriola.fr . In order to enable Jonquères d'Oriola Vignobles to satisfy this request, each request must be accompanied by the elements necessary to identify the sender: surname, first name, e-mail, postal address, telephone number.

Article 18 - Applicable law - Disputes

These General Terms and Conditions of Sale in French shall be executed and interpreted in accordance with French law, both as regards the rules of substance and form.

In the event of a dispute, the Customer should first contact Jonquères d'Oriola Vignobles to obtain an amicable solution.

As of 15 June 2021